Shipping policy
Everything you need to know about our delivery time and shipping fees.
At PINKYFITS, we work hard to get your order on its way as quickly as possible. Please read the information below regarding processing times, delivery estimates, and shipping conditions.
Order Processing
Orders are typically processed and dispatched within 3-5 business days (Monday to Friday, excluding public holidays).
During busy periods, promotions, product launches, or events outside of our reasonable control, processing times may be extended. Any processing and delivery timeframes provided are estimates only and are not guaranteed.
PINKYFITS reserves the right to amend, suspend, or remove shipping services at any time without prior notice.
| Service | Delivery Time |
|---|---|
| UK Standard | 2–5 Working Days |
| UK Next Day Delivery* | 1–2 Working Days (excl. Sundays & Bank Holidays) |
| EU Standard | 5–9 Working Days |
| USA Standard | 5–8 Working Days |
| Canada Standard | 10–14 Working Days |
| Rest of World | 10–14 Working Days |
*UK Next Day Delivery: Order by 2PM Monday–Friday, excluding Sundays and Bank Holidays.
International delivery times are estimates only and may vary depending on local postal services, customs processing, and destination country requirements.
We are currently unable to deliver to BFPO/RAF addresses, please use an alternative address
Customs & Import Charges
Customers outside the United Kingdom may be required to pay customs duties, import taxes, handling fees, or other charges imposed by their local authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Customers are responsible for responding promptly to any customs or carrier communications relating to their shipment.
Delivery Estimates
All delivery times displayed on our website, checkout pages, or order confirmations are estimates only.
While we aim to meet these estimates wherever possible, PINKYFITS cannot guarantee delivery dates and shall not be liable for delays caused by shipping carriers, customs authorities, severe weather, transportation disruptions, industrial action, or other circumstances beyond our reasonable control.
Address Accuracy
Customers are responsible for providing complete and accurate delivery information at checkout.
Orders delayed due to incorrect, incomplete, or unverifiable address details may require additional processing time and may not qualify for expedited shipping services.
PINKYFITS is not responsible for parcels delivered to an address supplied incorrectly by the customer.
Express Delivery Conditions
Express delivery is available on eligible UK orders only.
Orders placed after the daily cut-off time, during weekends, public holidays, or periods of exceptionally high demand may be dispatched on the next available business day.
Certain locations may be excluded from expedited delivery services. Where an express service is unavailable for a delivery address, we will dispatch the order using the most suitable alternative service available.
PINKYFITS reserves the right to withhold express shipping on orders requiring additional payment verification, security checks, or fraud screening.
Lost or Delayed Parcels
A parcel will not be considered lost until the relevant carrier's investigation period has concluded.
Where tracking information confirms successful delivery to the address provided at checkout, PINKYFITS reserves the right to decline claims for loss, theft, or non-receipt.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Contact Us
If you have any questions regarding your order or delivery, please contact: orders@pinkyfits.com