Refund policy

At PINKYFITS we care deeply about your comfort and satisfaction. We’re committed to being transparent and helpful when it comes to exchanges and returns. Please read the policy below carefully before placing your order.

1. INTIMATE PRODUCTS (Non-Exchangeable, Non-Returnable & Non-Refundable)

Due to hygiene and safety regulations, the following intimate and hygiene-sensitive products are non-exchangeable, non-returnable and non-refundable, whether worn or not:

  • Nipple Covers 

In compliance with UK and EU consumer protection laws, we cannot accept exchanges, returns or offer refunds on these items unless the package is completely unopened and sealed as originally sent.

Need help choosing the right fit/size?
We’re here to help! Please reach out before placing your order if you need assistance with sizing, fit, or product details at info@pinkyfits.com.

2. CLOTHING (Eligible for Exchanges or Returns)

Clothing items (excluding any intimate garments such as underwear) are eligible for exchanges or returns, provided the following conditions are met:

Exchanges or returns must be requested within 30 days of your order being dispatched accompanied by proof of purchase. 

Items must be unused, unwashed, and in original condition. 

All tags, hygiene stickers, and labels must be intact and as new.

We reserve the right to refuse exchanges or returns that do not meet these criteria based on our inspection. 

Please note: Shipping fees are non-refundable. Exchanges cannot be returned or exchanged again.

See our Exchange & Return guidelines below for further details.

3. EXCHANGE & RETURN GUIDELINES 📦

Customers are responsible for the cost of return shipping for both returns and exchanges. We do not provide prepaid return labels. Original order shipping fees are non-refundable. 

If you are exchanging or returning items from multiple orders, please send each order in a separate parcel to avoid delays in processing.

We strongly recommend using a tracked shipping service to ensure your exchange or return reaches us safely. Please keep your physical or digital postal receipt showing the tracking details as proof of postage. Images of tracking numbers or receipts alone are not accepted as valid proof — only official postal receipts are accepted.

Customers are responsible for providing complete and accurate personal, shipping, and order details. PINKYFITS is not liable for delays, losses, or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

EXCHANGES (If Applicable)

We’re happy to offer exchanges on eligible clothing items if you need a different size, color, or style.

To request an exchange:

  • Contact us at orders@pinkyfits.com within 30 days of your parcel being dispatched.
  • Let us know your order number and the item you'd like to exchange.
  • We'll confirm availability and provide further instructions.

Once your original item is received in unused, unwashed, and original condition, it will be inspected by our PINKYFITS team. If it meets our inspection criteria, we will dispatch your replacement. We reserve the right to refuse exchanges or returns that do not meet the outlined criteria based on our inspection. 

Shipping fees are non-refundable.

RETURNS (If Applicable)

To request a return:

  • Contact us at orders@pinkyfits.com within 30 days of your parcel being dispatched.
  • Let us know your order number and the item you'd like to return.
  • We'll provide further instructions.

Once your original item is received in unused, unwashed, and original condition, it will be inspected by our PINKYFITS team. If it meets our inspection criteria, we will dispatch your replacement. We reserve the right to refuse exchanges or returns that do not meet the outlined criteria based on our inspection. If the item meets the inspection requirements outlined, your refund will be processed and a credit will automatically be applied to your original payment method or store credit within 5–10 business days. Shipping fees are non-refundable.

Items purchased with a gift card will be refunded to the original gift card.

Items denoted as ‘Final Sale’ are not eligible for return or exchange.

📧 For all return and exchange inquiries, contact us at:
orders@pinkyfits.com